Nova Crossbody Bag

1. Returns:

Customers can request a return immediately after receiving the product if it is damaged or defective, by providing clear photos or a video for verification.

2. Refunds & Replacements:

If the issue cannot be resolved through repair or replacement, a refund will be issued and processed within 7 working days to the original payment method.

3. Cancellations & Shipping:

Orders can be cancelled before dispatch. Shipping charges are non-refundable, and return shipping costs may apply unless the return is due to a defect or company error.

1. Shipping Coverage:

Neoaux currently delivers within Pakistan only. We are working to expand our delivery network to more locations in the future.

2. Delivery Time & Charges:

Orders are usually delivered within 7 working days after confirmation. Shipping charges may vary depending on the location and product size, and are determined in coordination with the courier company.

3. Order Tracking:

Once your order is dispatched, tracking details are provided so you can monitor your shipment. Customers can contact us for any delivery questions or updates.