At Neoaux, we are committed to providing high-quality products and ensuring customer satisfaction. This policy explains the process for returns, refunds, and order cancellations.
Return Requests
Customers may request a return immediately upon receiving the product if any issue is identified. To initiate a return, the customer must provide clear photos or a video of the product showing the issue. This helps us verify the problem and process the return efficiently.
Return Eligibility
Returns are considered valid only when the product shows a defect or damage at the time of delivery, and appropriate evidence, such as a video or photos, is provided. Neoaux carefully evaluates each return request to ensure fairness and transparency.
Non-Returnable Items
Home appliances are generally non-returnable due to hygiene and safety reasons. However, if any issue arises with a home appliance, it will be addressed as a priority through repair or replacement in accordance with company policy.
Return Shipping Costs
If a return is approved, the customer may be responsible for the cost of shipping the product back to Neoaux, unless the return is due to a defect or error on our part. We strive to keep this process clear and straightforward.
Order Cancellation
If a customer changes their mind, they may request order cancellation and a refund before the order has been dispatched. Once the order is shipped, cancellations are no longer accepted, and the return process must be followed if applicable.
Refund Eligibility
Refunds are issued if the order is cancelled before dispatch, or if the product issue cannot be resolved through repair or replacement. Refund requests are carefully reviewed to ensure they meet eligibility criteria.
Refund Processing Time
Approved refunds are processed within seven working days from the date of approval. We aim to make the process as fast and convenient as possible.
Refund Method
Refunds are issued to the original payment method used for the purchase. Customers are notified once the refund has been processed.
Shipping Charges
Shipping charges are non-refundable and may be deducted from the total refundable amount, where applicable. This ensures clarity regarding total refunds for returned items.
Contact Information
For any questions, concerns, or assistance regarding returns or refunds, customers can contact Neoaux via email at info@neoaux.com or by phone at +92 317 8466126 or +92 321 8466126. Our team is always ready to assist and ensure a smooth resolution.