At Neoaux, we are committed to ensuring that your orders are delivered safely and on time. This Shipping Policy outlines how we handle deliveries, shipping charges, and order tracking for our customers.
Shipping Regions
Currently, Neoaux delivers products within Pakistan only. We are continuously working to expand our delivery network to serve more locations efficiently.
Estimated Delivery Time
Orders are typically delivered within seven working days after confirmation, although delivery times may vary depending on the product and your location. While we strive to meet these timelines, unforeseen circumstances such as traffic, weather, or courier delays may affect delivery schedules.
Shipping Charges
Shipping charges are determined in coordination with the courier company and may vary based on the delivery location and size of the product. For home appliances, delivery charges are calculated for major cities of Pakistan including Lahore, Karachi, Rawalpindi, Peshawar, Shahiwal, Rahimyar Khan, Quetta, Gujranwala, Faisalabad, Sargodha, and Sheikhupura. Charges for other locations are communicated individually to ensure transparency.
Order Tracking
Once your order has been dispatched, Neoaux provides tracking information so you can monitor your shipment. You can contact us if you have any questions regarding your delivery or if you experience any delays.
Contact Information
For any queries or concerns regarding shipping, please contact Neoaux via email at info@neoaux.com or by phone at +92 317 8466126 or +92 321 8466126. We are always ready to assist and provide updates on your orders.